Terms & Conditions
The Terms & Conditions of the ilumia.pl online store are available at the following address: https://ilumia.pl/en/terms-conditions
These Terms and Conditions define the general terms of sale applicable in our online store at https://ilumia.pl, run by Eston Przemysław Sieradzki (hereinafter referred to as Eston), ul. Kościuszki 15, Karsznice 98-220 Zduńska Wola, Poland, tax number (NIP): 8291324578, business register number (REGON): 101562139. The business is registered in the Polish Central Register and Information on Economic Activity (CEIDG), kept by the minister responsible for the economy.
1. Scope of these Terms
These Terms apply to all orders placed by Consumers and Entrepreneurs through our online store.
A Consumer is, under Art. 22(1) of the Polish Civil Code, a natural person performing a legal transaction with an entrepreneur that is not directly connected with their business or professional activity.
An Entrepreneur is, under Art. 43(1) of the Polish Civil Code, a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name.
Other or supplementary terms and general conditions used by Entrepreneurs do not apply. They become part of the contract only if we give our express written consent.
2. Conclusion of the contract
The sales contract is concluded with Eston.
The presentation of products in our online store constitutes an offer to conclude a sales contract. To conclude the contract, add the selected products to the shopping cart and place an order. The cart and the data entered in the forms can be modified before the order is placed, using the functions and prompts shown during the ordering process.
By clicking the button that confirms and finalises the order on the order summary page, you place a binding order for the products in your cart. The sales contract is concluded when your order reaches and is registered in the IT system of our online store. After placing the order you will receive an e-mail confirming the order and the conclusion of the contract.
3. Language and recording of the contract
The sales contract can be concluded in Polish or English.
We keep the content of the contract and send you the order details and these Terms by e-mail. You can also review information about your orders through your customer account. These Terms are also available on the website of our online store in a way that allows you to obtain, reproduce and store their content.
4. Delivery of products
In some cases shipping costs have to be added to the product prices shown. Ordered products are delivered by the courier companies we work with. Detailed information about available delivery methods, delivery times and shipping costs is presented during the ordering process and in a dedicated information page on our website.
Products can also be collected in person at: Salon Wystawowy ilumia.pl, ul. Łaska 146, 98-220 Zduńska Wola, Poland, between 10.00 and 16.00.
5. Payment
The following payment methods are available in our online store:
- Electronic payments handled by Stripe Payments Europe, Limited, Dublin, Ireland: payment cards, BLIK and digital wallets.
- Electronic payments handled by Przelewy24, that is PayPro S.A., Poznań, Poland: instant bank transfers (pay by link) and BLIK.
- Payment by ordinary bank transfer to our bank account. If you choose this method, we will send you the transfer details by e-mail after the order has been placed. The order will be processed once the full amount has been credited to our account.
The availability of individual payment methods may depend on the order value, the delivery country and the currency. The current list of methods is always shown during the ordering process.
Detailed information about payment methods, including the payment services integrated with our store and any additional costs, is presented during the ordering process and on a dedicated information page on our website.
6. Right to withdraw from the contract
Consumers have the statutory right to withdraw from the contract, in accordance with the information contained in the instruction on the right of withdrawal.
The right of withdrawal also applies to a natural person concluding a contract directly connected with their business activity, where the content of that contract shows that it is not of a professional nature for that person, which follows in particular from the subject of their business activity as disclosed in the Polish Central Register and Information on Economic Activity (Art. 7aa of the Polish Act on Consumer Rights). Other Entrepreneurs have no right of withdrawal.
The right of withdrawal does not apply in the cases listed in Art. 38 of the Polish Act on Consumer Rights of 30 May 2014, in particular where the subject of the contract is a non-prefabricated item manufactured to the Consumer's specification or serving to meet their individualised needs. Where a product is covered by such an exclusion, we state this in the product description, before the order is placed.
7. Retention of title
Products ordered in the store remain our property until the sale price has been paid in full.
8. Damage caused during transport
Applies to Consumers: in the case of a distance consumer purchase, our store always bears the risk of accidental damage or loss of the goods in transit. If the ordered products are delivered with obvious damage caused during transport, please report the damage to the courier as soon as possible and contact us. A delay in making such a report has no consequences for your statutory claims, in particular for your rights arising from our liability for lack of conformity of the goods with the contract, described in the section below. A prompt report does, however, help us pursue our own claims against the carrier or the transport insurer.
Applies to Entrepreneurs (except natural persons concluding a contract directly connected with their business activity where that contract is not of a professional nature for them, within the meaning of Art. 7aa of the Polish Act on Consumer Rights): the risk of accidental loss or accidental deterioration of the product passes to you when we hand it over to the forwarder, the carrier or another person or institution responsible for the shipment. We are not liable for loss, shortage or damage to the product arising between the moment it is accepted for carriage and the moment it is delivered to you, nor for a delay in delivery caused by the carrier.
9. Conformity of goods with the contract, complaints and guarantees
Applies to Consumers and to natural persons concluding a contract directly connected with their business activity where that contract is not of a professional nature for them: we are obliged to deliver goods that conform with the contract. The rules of our liability are set out in Chapter 5a of the Polish Act on Consumer Rights of 30 May 2014.
We are liable for any lack of conformity of the goods with the contract that existed at the time of delivery and became apparent within two years of that moment. A lack of conformity that becomes apparent within two years of delivery is presumed to have existed at the time of delivery.
If the goods do not conform with the contract, you may request their repair or replacement. We may replace the goods instead of repairing them, or repair them instead of replacing them, if bringing the goods into conformity in the manner you have chosen is impossible or would require excessive costs on our part. We carry out the repair or replacement within a reasonable time and without significant inconvenience to you, and we bear the related costs, including the cost of collecting and returning the goods.
You may make a statement requesting a price reduction or withdrawing from the contract if we refuse to bring the goods into conformity, if we fail to do so, if the lack of conformity persists despite an attempt at repair or replacement, if the lack of conformity is serious enough to justify an immediate price reduction or withdrawal, or if it is clear from our statement or from the circumstances that we will not bring the goods into conformity within a reasonable time or without significant inconvenience to you. You may not withdraw from the contract if the lack of conformity is immaterial.
We refund the price without undue delay and no later than within 14 days of receiving your statement on the price reduction or withdrawal, using the same means of payment that you used, unless you have expressly agreed to another solution that involves no cost to you.
Complaints may be submitted:
- by e-mail to: reklamacja@ilumia.pl
- in writing to: ilumia.pl, ul. Kościuszki 15, 98-220 Zduńska Wola-Karsznice, Poland
We undertake to respond to a complaint without undue delay and no later than within 14 days of its submission. Failure to respond within that period means the complaint has been accepted. Where we consider it necessary in order to examine the complaint, you are obliged to deliver the goods to the postal address above at our expense. If, because of the nature of the goods or the way they were installed, delivering them would be excessively difficult, you are obliged to make them available to us where they are located.
Information about any additional commercial guarantee and its detailed terms is always supplied with the product and available on the information pages of the online store. A commercial guarantee does not exclude, limit or suspend your rights arising from the provisions on conformity of goods with the contract.
Applies to other Entrepreneurs: in the case of a sales contract concluded with an Entrepreneur, our liability under the statutory warranty for defects is excluded pursuant to Art. 558 § 1 of the Polish Civil Code. This exclusion does not apply to the natural persons referred to in the first paragraph of this section.
Our Customer Service Office is at your disposal from Monday to Friday, between 10.00 and 16.00.
10. Services provided by electronic means
To use our online store, including browsing the range and placing orders, you need a device with a web browser, access to the internet and an e-mail address. We recommend enabling JavaScript and cookies in your browser settings. Users are required to use the online store in a manner consistent with the law and with good practice, and the supply of unlawful content is prohibited.
We take all necessary steps to keep the website and the interface of our online store fully operational to the extent that current technical knowledge allows, and we undertake to remove any irregularities and technical problems reported by users within a reasonable time. The same applies to newsletter subscription and to the optional customer account, where these services are offered in our store. You can report any irregularities or interruptions in the functioning of our website and services using the contact details given in the section above. In a complaint concerning the technical functioning of the store, please state the type of irregularity and the date on which it occurred.
11. Code of good practice
We have voluntarily committed to the "Trusted Shops Quality Criteria", available at this link.
12. Out-of-court dispute resolution
Consumers may use out-of-court methods of handling complaints and pursuing claims. Information on how to access these procedures is available at www.uokik.gov.pl, under "Amicable resolution of consumer disputes".
Using out-of-court redress and dispute resolution is voluntary and may take place only if both parties to the dispute, the Consumer and the seller, agree to it.
We undertake to use out-of-court dispute resolution with Consumers within the meaning of the Polish Act of 23 September 2016 on out-of-court resolution of consumer disputes. The entity authorised to resolve disputes between our business and a Consumer out of court is the Provincial Inspectorate of Trade Inspection in Łódź, branch office in Sieradz, Plac Wojewódzki 3, 98-200 Sieradz, Poland, https://www.wiih.lodz.pl/.
13. Final provisions
None of the provisions of these Terms is intended to limit the statutory rights of a Consumer. In the event of any conflict between these Terms and consumer rights arising from generally applicable law, the statutory provisions always apply in place of the contested provisions.
If you are an Entrepreneur, Polish law applies to all contracts concluded with us, excluding the United Nations Convention on Contracts for the International Sale of Goods.
If you are an Entrepreneur, a legal person under public law or a separate public-law entity, the court competent for our registered seat has exclusive jurisdiction over all disputes arising from the contractual relationship between us. The preceding sentence does not apply to natural persons concluding a contract directly connected with their business activity where that contract is not of a professional nature for them, within the meaning of Art. 7aa of the Polish Act on Consumer Rights.
These Terms come into force on 31 December 2025.