Terms & Conditions

 

1. The scope of the regulations

The Regulations apply to all orders placed by Consumers and Entrepreneurs via our online store.

The consumer is, in accordance with art. 22 of the Polish Civil Code, a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity.

The entrepreneur is, in accordance with Art. 43 of the Polish Civil Code, a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.

Other or supplementary Regulations and General Terms and Conditions used by the Entrepreneurs do not apply - they will only become part of the contract if we give our express written consent.

 

2. Conclusion of the contract

The sales contract is concluded with the Eston company.

The presentation of products in our online store constitutes an offer to conclude a sales contract. In order to conclude a contract, you must add the selected products to the shopping cart and place an order. The shopping cart and the data entered in the forms can be modified before placing the order, using the available functionalities and messages that appear during the ordering process.

By clicking the button confirming and finalizing the order on the order summary page, you are placing a binding order for the products in the shopping cart. A sales contract is concluded upon receipt and registration of your order in the IT system of our online store. After placing the order, you will receive an e-mail from us confirming the order and conclusion of the contract.

 

3. Language and rules for the consolidation of the contract

The sales contract can be concluded in Polish or English

We keep the content of the contract and send you the order data and our Regulations by e-mail. You can also check information about your orders via your customer account. The regulations are also available on the website of our online store in a way that allows you to obtain, reproduce and save content.

 

4. Delivery of products

In some cases, shipping costs must be added to the given product prices. The ordered products are delivered via courier companies cooperating with us. Detailed information on possible methods and dates of delivery as well as shipping costs are presented when placing the order and in a special information tab on our store's website.

Basically, it is possible to collect the products in person at the following address: Salon Wystawowy ilumia.pl, Łaska 146, 98-220 Zduńska Wola, from 10.00 to 16.00

We do not ship products to parcel machines.

 

5. Payment

The following payment methods are available for you in our online store:

Electronic payments (e-payments) via the internet payment service.
Payment by traditional bank transfer to our store's bank account. If you choose this form of payment - after the order has been made, we will send you via e-mail the data for the transfer. The order will be processed after the full amount of the required payment for the order is credited to our account.
Detailed information on possible methods of payment, including online payment services integrated with our store and available types of e-payments as well as any additional costs, are presented when placing the order and on our store's website in a special information tab on payment methods.

 

6. The right to withdraw from the contract

Consumers have the statutory right to withdraw from the contract, in accordance with the information contained in the instruction on the right to withdraw from the contract.

The right to withdraw from the contract is also granted to natural persons concluding a contract directly related to their business activity, if the content of this contract shows that it is not of a professional nature for these persons within the meaning of art. 556 (4) of the Polish Civil Code. The remaining entrepreneurs are not entitled to withdraw from the contract.

 

7. Reservation of ownership of things

The products ordered in the store remain our property until the full payment of the sale price.

 

8. Damage caused during transport

Concerns Consumers: In the case of distance consumer purchase, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or making contact does not have any consequences for your statutory claims and their satisfaction, in particular for your rights under the statutory warranty for defects described in the section below. However, faster reporting helps us in pursuing our claims against the carrier or transport insurer.

Applies to Entrepreneurs (with the exception of natural persons concluding a contract directly related to their business activity, where the content of this contract indicates that it is not of a professional nature for these persons within the meaning of Art.556 (4) of the Polish Civil Code): Risk of accidental loss or accidental deterioration the condition of the product passes to you when it is released by us to the forwarder, carrier or other person or institution responsible for the shipment. We are not responsible for any loss, defect or damage to the product arising from the moment it is accepted for transport until it is delivered to you and for delay in delivery of the shipment caused by the carrier.

 

9. Warranty, guarantees and liability of the seller

Concerns Consumers: We are obliged to deliver products (things) free from defects. The statutory liability law for defects in the sold item (the so-called warranty for defects) applies to the extent specified in Art. 556 and subsequent of the Polish Civil Code. We are liable under the warranty if a physical defect is found within two years from the date of delivery of the item to you. In the event that the subject of sale is a used movable item, the liability under the warranty is one year from the date of its release.

Complaints may be submitted:

via e-mail to the following address: reklamacja@ilumia.pl
in writing to the following address: ilumia.pl, Kościuszki 15, 98-220 Zduńska Wola-Karsznice
We undertake to respond to the complaint immediately, not later than within 14 days from the date of its submission. In the case of exercising the rights under the warranty - if we deem it necessary to consider the complaint, you are obliged to deliver the defective item at our expense to the above-mentioned postal address. If, due to the type of item or the method of installation, its delivery would be excessively difficult, you are obliged to provide us with the item in the place where it is located.

Information on any additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.

Applies to Entrepreneurs: In the case of a sales contract concluded with an Entrepreneur, pursuant to art. 558 § 1 of the Polish Civil Code, the liability of our online store under the warranty for defects in items is excluded.

Our Customer Service Office is at your disposal: from Monday to Friday from 10.00-16.00

 

10. Services provided electronically

In order to use our online store, including browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. It is recommended to enable JavaScript scripts and saving cookies in the browser settings. Users are required to use the online store in a manner consistent with the law and morality, the provision of illegal content is prohibited.

We take all necessary steps to ensure that the website and interface of our online store are fully operational to the extent that it results from the current technical knowledge and we undertake to remove all irregularities and technical problems reported by users within a reasonable time. The above also applies to the option to subscribe to the newsletter or the optional option to set up a customer account - if these services are provided as part of our store. You can notify us about any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the above point. In a complaint regarding irregularities related to the technical functioning of the online store website, please indicate the type and date of occurrence of the irregularity.

 

11. Code of good practice

We have voluntarily complied with the "Trusted Shops Quality Criteria" available at this link.

 

12. Out-of-court dispute resolution

Please be advised that Consumers have the option of an extrajudicial method of dealing with complaints and redress. Information on how to access the above-mentioned mode and procedures for resolving disputes can be found at the following address: www.uokik.gov.pl in the tab "Amicable resolution of consumer disputes".

In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for servicing Consumers and entrepreneurs seeking out-of-court settlement of disputes arising from a distance sales contract or contract for the provision of services.

Using the above-mentioned out-of-court redress and dispute resolution is voluntary and may only take place if both parties to the dispute (the consumer and the seller) agree to it.

We undertake to use out-of-court dispute resolution with Consumers within the meaning of the provisions of the Act of 23 September 2016 on out-of-court resolution of consumer disputes. The entity authorized to out-of-court resolution of disputes between our company and the Consumer is: Provincial Inspectorate of Trade Inspection in Łódź, branch office in Sieradz, Plac Wojewódzki 3, 98-200, https://www.wiih.lodz.pl/.

 

13. Final Provisions

None of the provisions of these Regulations is intended to violate the statutory rights of the Consumer. In the event of any conflict of the provisions of these Regulations with the rights of Consumers resulting from generally applicable provisions - the statutory regulations will always be applied in place of the challenged provisions of the Regulations.

If you are an Entrepreneur, then Polish law applies to all contracts concluded with us, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are an Entrepreneur, a legal person under public law or a separate public-legal entity, the only court competent to settle all disputes arising from contractual relations between us and you will be the court competent for our seat. The previous sentence does not apply to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for these persons within the meaning of art 556 (4) of the Polish Civil Code.