This policy describes how you can return items purchased on the website ilumia.pl.
Within 14 days of receiving the parcel with the purchased items, you can change your mind and return it. In this case, please notify us within 14 days of delivery. For this purpose, please contact us via e-mail zwrot(@)ilumia.pl or using the return form, attaching it to the package.
Some items cannot be returned. Food products are non-returnable. It is also not possible to return custom-made items that have been produced especially for you. This applies to all items offered in the Furniture category and some items from the Lamps category offered by our company and offered through the website ilumia.pl.Information about whether a given item is made to order is included in the card of the product published on its website.
Please also complete the return form attached to your order and send it with the items you are returning.
The return form can also be downloaded here: ilumia.pl/en/returns
You can also return purchased items in person at our showroom. The process is the same as described above.
1. Within 14 days of receiving the order, notify us by e-mail returns (@)ilumia.pl that you want to return something.
2. Deliver the original packed items to us within 14 days of notification.
3. Complete the return form and send it with the items you want to return.
4. The cost of the return shipment must be paid by you and is not covered by our company.
5. You will receive your refund within 14 days after we receive the notification or the model withdrawal form. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
Our return address is:
98-220 Zduńska Wola-Karsznice